Hong-Chiang Technology's US Division: Pacific West - Pioneering Restaurant Automation & Smart Tech
As the direct US division of Hong-Chiang Technology, Pacific West specializes in designing and manufacturing innovative conveyor belt systems and automated equipment for the Events, Retail, and Food Services industries. We maintain a vast fleet of rental conveyor systems, making them an ideal, flexible solution for a wide variety of events. For projects requiring a more specialized approach, our team excels at creating unique, custom-designed systems to meet our clients' specific needs.

Integrated Smart Ordering & Automated Delivery
We offer industry-leading smart dining solutions, including advanced tablet ordering systems and QR code ordering. Customers can effortlessly place orders from a tableside tablet or their smartphone. The order is instantly sent to the kitchen, and within minutes, the meal arrives precisely and swiftly via our automated conveyor belt or bullet train delivery system. Customers can easily reorder, check out, and even split the bill directly on their device. We also provide seamless integration with various payment systems and customize your branding to create an exceptional dining experience.

Comprehensive Nationwide Service Network
From single-site installations to large-scale national rollouts, Pacific West provides comprehensive sales, service, and installation across North America, Puerto Rico, Alaska, and Guam. Our end-to-end service covers everything from design and deployment to project management, ensuring every step of the process is streamlined and efficient.

With over 20 years of experience, Pacific West has built an extensive service network of more than 5,000 expert technicians, 500+ certified electricians, and highly experienced project managers. This team has successfully deployed a wide range of smart restaurant solutions, including automated delivery systems, tablet POS, QR code ordering, digital signage, menu boards, traffic counters, kiosks, drive-thru systems, VoIP, and wireless networks for clients of all sizes. Our commitment is to provide the most professional and complete localized service in the industry.